Friday 14 February 2014
Thursday 13 February 2014
Rogers: I just want what I had
Rogers is sucking all the fun out of my relationship with my phone.
I have been a customer since 1998. NINETEEN NINETY EIGHT. I had to type out the words just so I could put them into caps lock. I don't know why I'm loyal. I'm dumb. It hasn't been such a problem up until about 2 months ago.
Let me tell you something that Rogers won't believe because it seems impossible: I made a verbal agreement with a customer service agent in 1998 to get call display. It was NEVER put down in writing. It was NEVER on any bill, but I had it. I had this feature on my phone and I got it for free. Just because someone told me they'd add it, and they did, because that's how things were done back then.
Somehow, in the last FOUR phone calls I've had with Rogers, they've removed my call display. It's gone. I was trying to troubleshoot my missing data (that's a different barrel of monkeys) and the agent said, "oh, hang on, let me try something. There's this thing here, I don't know what it is, it's really old, let me remove it. ...okay, does your data work now?"
I don't know if what he removed was my call display. I have no idea because I never saw it in writing anywhere. In any case, after that moment, I stopped getting call display.
It's all I want, Rogers. I just want call display. I had it until now, and I want it back.
You'd think getting this thing put back would be easy... but nope. Since my plan is dinosaur-ancient, they can't add ancient plan add-ons to current day plans. That's convenient, right?
So they can charge me $8 a month for call display. Which is asinine. Ludicrous. Insulting, to be honest. I've been with them since 1998, and they can't just give me free call display?
EVERY OTHER CARRIER JUST THROWS IT IN THERE. THROW IT IN, ROGERS.
I might as well be asking for a unicorn, it seems.
It's all I want, Rogers. I just want call display. I had it until now, and I want it back. AND I DON'T WANT TO PAY FOR IT, because I never did! Does that make sense? Yes? So can we get er done?
Give it back. Stop fighting with me, let this happen. Give me some loyalty. I don't mean give me rewards like the 6 months free magazine subscription that we get annually... I mean something that actually means something to me.
An agent offered to waive the $8 call display fee, for a month. My face did something disgusting, and I now know what burning anger feels like. I've been a customer for SIXTEEN years and you're going to waive $8 off of one month? Oh, oh, thank you. You are too gracious. You are too kind. Let me just turn around and let you put it right there, because you might as well.
Oh, and yes, I'm stuck in one of those delightful contracts that expires in 2015. It'll cost a ridiculous amount of money to pay out of it early, and I am a cheapass.
Does anyone know of a way to get this solved? Or switch over to another equally horrible carrier that'll charge me less than $45 a month? If someone can help me do this without spending a horrifying amount of money, I will buy you lunch. A fancy lunch. With little cakes. Or even dinner, if I'm not exhausted after spending additional hours on the phone with Rogers.
Tuesday 4 February 2014
Pet Peeve of the Day: Drivers
When it says 'stay in right lane except to pass,' that's what it means. There's no interpretation. There's no humming and hawing. It says what it means and means what it says.
When there's 4 lanes or more of highway, and everyone in every lane is going at the same speed, I am going to turn petty. I am going to find a way past your inconsiderate and illiterate carbutt, get in front of you, and slow down until you change lanes.
When there's 4 lanes or more of highway, and everyone in every lane is going at the same speed, I am going to turn petty. I am going to find a way past your inconsiderate and illiterate carbutt, get in front of you, and slow down until you change lanes.
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