I get an email on December 20th, 2013, inviting me to a ceremony. The ceremony is scheduled for January 29th, 2014.
On December 21st, I reply to this email with a few questions. Standard stuff.
No response for weeks.
So I send another email on January 6th, 2014. You know, I gave it around 2 weeks.
Tonight, January 28th, I get an email with a response. Less than 24 hours before the ceremony.
I wish I could say this is the first time I've had a delayed response from this particular person who works at a major University, but it isn't.
This is one of the worst customer service experiences I've ever had, and I worked in customer service for over 3 years. I never took NEARLY SIX WEEKS to reply to someone.
Not that this is a time sensitive subject or anything... it's just about a ceremony... no biggie, right?
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